This is our first experience at MSPWorld, an event organized by the MSPAlliance (mspalliance.com). The Cosmopolitan will be the site for all the educational sessions and networking. We are looking forward to attending on October 15-17, 2015.
My company provides a broad range of networking and desktop services, mainly to small businesses. One of my customers was surprised when I mentioned I could provide voice services as well and passed along the information to its residents. We are now the voice provider for many of the people who live in the community. These one and two phone residential installs gave me the confidence to pursue small commercial installs with my most recent being an office with 10 employees. Installing phones is an easy process and now “word of mouth” recommendations have resulted in over a dozen new customers for my other services.
Residential to Commercial
We know networking, security, and PCs, but we didn’t know a lot about voice until my partner and I decided to start our own MSP. We were at a client site one day when they asked us if we could provide their phone service. We found D3—called them on Monday, got a demo on Tuesday, signed up on Wednesday, and installed our customer on Thursday. It was a simple process.
New to Voice
Shortly after becoming a D3 MSP, one of my customers called me on a Friday in a panic. He and some of the other partners had a falling out with the owners of the firm, and decided to start their own practice. We brought them into our conference room on Saturday and, while we ate lunch, provisioned a new phone for everyone, set up the main phone number, virtual attendant, and conference bridge for the new law firm. Then we sent everyone home to plug their phone into their home internet connection. On Monday morning, they were open for business, taking calls as a new law firm and 3-digit dialing each other between their homes.
MSP in Legal Vertical
I hired several employees who received their computer science degrees in the US and then decided to move back to their home countries. With the D3 platform, I was able to keep my helpdesk intact! My customers dial a US phone number and, when they select the helpdesk option from the virtual attendant menu, the call travels the internet and is answered in India or Napal. It’s seamless and my customers still think my helpdesk is located in the U.S.
MSP with Overseas Helpdesk
Our parent company has a large distribution network and is always looking for new products and services to offer to its members. To be able to sell our “own” phone service with profits well over 50% was a natural addition. No matter what type of business, we can provide a hard phone or a soft phone at a discount to our members while still making money.