211 Warren Street, Suite 223, Newark, New Jersey 07103

MSPWorld Spring 2015—The “Magic Kingdom” for MSPs

There were no roller coasters at the Gaylord Palms Resort in Orlando but we still had a good time! The 3-day event featured educational sessions, vendor exhibits and networking opportunities. As a member company of the MSPAlliance, we took advantage of learning from industry leaders and met dozens of the approximately 400 MSP members in attendance.

One presentation we look forward to at each MSPWorld is the Keynote address given by Charles Weaver, CEO of MSPAlliance. His bi-annual update for this event entitled Managed Services & Cloud Computing: State of the Market focused on the overall state of the MSP industry. He cited industry trends, provided observations on current and future opportunities for MSPs, and offered suggestions for capitalizing on them.

Here are D3UC’s key takeaways from Charles’ presentation:

  • Top line observations: the MSP industry is healthy!
    • MSPAlliance is seeing moderate growth in IT services spending based on good quantifiable data.
    • As a percentage of IT services spending, managed services and cloud services are growing at a rapid rate.
    • Print, office supply, and non-traditional companies are entering the managed services profession, mostly by acquisition.
    • Cloud product offerings still not crystallized.
  • 2015 IT spending projections
    • North American IT services spending = $981 billion.
    • North American managed services spending for 2014 = $154 billion!
    • 2.4% growth in 2015.
  • Mergers, acquisitions, and valuations
    • The roll up of the MSP industry that everyone’s been saying would happen, still hasn’t happened.
    • MSP valuations are holding, but lack of credible buyers has prevented valuations from rising.
    • MSPs have largely stopped growing via acquisition strategies—this is a good thing—MSP growth should come organically.
  • Industry challenges
    • Keeping existing business is not enough.  We must learn new models for generating new business.
    • MSPs struggle with sales and marketing.
    • Per device and per user models are leaving MSPs vulnerable to competitive challenges, both from customers and other providers.
    • Customers are finding MSPs more easily and are willing to switch providers if they aren’t satisfied.
    • Reselling public cloud isn’t enough—MSPs need more cloud strategies than reselling.
    • Regulation is here and in many ways.
  • Recommendations
    • Stop chasing ineffective sales and marketing techniques.
    • Revisit pricing models—new models like SLA or risk-based pricing should be considered.
    • Abandon the reselling mindset because we have come so far.
    • Develop cloud strategies with security and data privacy in mind.
    • Create effective referral programs—refer business to fellow MSPs.

The MSPAlliance is the world’s largest professional association and accrediting body for the managed services industry. For more information on the MSPAlliance visit www.mspalliance.com. Additional information about the MSPAlliance 2015 State of the Market Report can be found here.




D3UC Today Announced That It Has Been Awarded the Highly Coveted MSPAlliance MSPWorld Cup Award

NEWARK, N.J., April 21, 2015 /PRNewswire/ — D3UC today announced that it has been awarded the highly coveted MSPAlliance MSPWorld Cup Award™ at the MSPWorld Conference in Orlando, FL. MSPAlliance and MSPWorld events are recognized worldwide as the premier gathering place for managed service providers (MSPs). This award recognizes technology-enabling companies that have demonstrated consistent efforts to advance the cause of managed service providers across the globe by providing cutting edge technologies and solutions.

Chuck Daniels, CEO of D3 Unified Communications said, “We are thrilled to be recognized by the MSPAlliance and proud to receive their MVP award. D3UC created a White Label, Cloud-based Phone and Unified Communications service exclusively for MSPs that serve Small to Medium Businesses. Our platform helps these companies compete more effectively against their larger competitors while generating recurring monthly revenues with profit margins of 50% to 100%. ‘Always your partner, never your competitor’ is how D3UC positions itself because we are dedicated to the MSP community.”

Comprised of more than 25,000 member companies, MSPAlliance is committed to increasing the reliability and dependability of managed mission-critical IT services. Through the industry’s only accreditation program and code of ethics, the MSPAlliance empowers companies to improve their respective return on investment in technology procurement and implementation.

“We are honored that D3UC, a relatively new company to the managed services industry, has been recognized for their achievements and hard work in the managed services profession,” said Charles Weaver, CEO of MSPAlliance. “For such a young company, they have already made a big splash in the managed service provider community and we’re very excited to see all that D3UC has to offer. The MSPWorld Cup Awards were created so that the MSP community the world over could easily identify those companies that have been recognized for having the best enabling technology in their respective fields.”

For additional information on the MSPAlliance or MSPWorld, please contact Celia Weaver at 1-530-891-1340.

About D3UC
D3 Unified Communication (www.d3uc.com) was founded in November 2013 by Chuck Daniels, Imran Dalvi and Mike Dury. The 3Ds have over 75 years of experience and have a history of successfully launching disruptive technology services to address the inequities in the phone and unified communications industry for MSPs serving the SMB market. Their office is located at the Enterprise Development Center on the New Jersey Institute of Technology campus (www.njit-edc.org).

Connect with D3UC on LinkedIn at https://www.linkedin.com/company/d3-unified-communications

About MSPAlliance
For the past 15 years, the MSPAlliance (www.mspalliance.com) has been the only unified voice for the Managed Services Industry, and the only organization that promotes the highest level of professionalism, reliability and integrity. As the world’s largest Professional Association and Accrediting Body for the Cloud and Managed Services Industry, the MSPAlliance was created to meet the needs of the Managed Services Professional and to educate the end-user community on the benefits of using a Managed Service Provider.


Our White Label Resellers

  • Two Offices, 8 Employees
    • Custom call routes for departments
    • Ring groups based on caller selection
    • Call flows identify department
    • VM to email tracks calls for follow up

  • Real Estate Management Office
    • Busy office with 4 agents
    • Use smart phone app
    • No upfront capital costs
    • Auto attendant with ring groups

  • Residential Phone Service
    • MSP for an adult community
    • Set up phone service in minutes
    • Simple installs with an ATA
    • Word of mouth creates more sales

  • Virtual Insurance Sales Office
    • Mobile options for employees
    • Auto attendant creates “office”
    • Free on-net calls between employees
    • Unlimited U.S. calling

  • Children's Preschool
    • Phones in each classroom
    • 2 digit dialing between phones
    • Speed dialing for emergency calls
    • Conference bridges for parent calls

  • International Used Car Parts Company
    • Gives African company a U.S. presence
    • Calls made from Africa originate in U.S.
    • Caller ID displays U.S. number
    • Calls to U.S. number answered in Africa

  • Music Company with 20 Employees
    • Use original songs for music on hold
    • UC features give corporate feel
    • Auto attendant with directory
    • Monthly cost savings of 40%

  • VoIP Replaces PBX
    • NYC-based company with 4 locations
    • 250 phones, free inter-office calling
    • No PBX or maintenance contracts
    • Reduced monthly costs by 50%

  • Sole Proprietor
    • Always open with find me—follow me
    • Auto attendant creates big presence
    • Use FaxBox to eliminate fax machine
    • Minimal capital expense

  • Commercial Property Owner
    • Offers phone service to tenants
    • Alternative revenue source for owner
    • Easy management of phone network
    • Lower cost services for tenants

  • Two Location Immigration Law Firm
    • Offices in NY and NJ
    • Individual conference bridges
    • Attorneys never miss a call
    • 5 digit dialing between offices

  • Virtual Engineering Services Start-up
    • 4 founders, 4 homes, 2 states
    • 4 digit dialing for conferences
    • Auto attendant creates one “office”
    • UC services keep staff connected

  • International Non-profit
    • Simultaneous ring to cell phone
    • Low cost international calling
    • Free on-net calls between employees
    • Monthly savings of 60%

  • Law Firm with 14 Employees
    • Custom auto attendant with holidays
    • Individual conference bridges
    • 3 digit dialing—remote collaboration
    • Voicemail to email
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