973-330-8800

211 Warren Street, Suite 223, Newark, New Jersey 07103

NEVER QUIT!

Two days of informative sessions coupled with outstanding Keynote speakers—and exploring the French Quarter, of course—created a rewarding and memorable MSP conference.

For the sixth consecutive time, I was able to attend MSPWorld which is hosted by the MSPAlliance—the largest and oldest vendor neutral organization for cloud and managed service providers. Making new connections is always an integral part of the event but learning from experienced MSP owners and keynote speakers about how to be a better leader and business owner are immensely valuable.

The Keynote speakers were prominent government officials—one from the FBI and the other from the Navy—now retired from their respective duties. Special Agent Brent Watkins shared some stories about his 20+ years with the FBI but focused mainly on important internet security issues. Robert O’Neill, the leader of Navy SEAL Team VI, also told some intriguing accounts of his missions during active duty with his focus on creating “high performance teams.”

Rob spent most of his time talking about how Navy SEAL training creates these high performance teams, emphasizing perseverance and critical leadership skills that were very relevant to owners of MSPs. His words were very motivational to me as the owner of an MSP continually trying to build high performance teams of my own.

These are the pearls of leadership wisdom that resonated with me:

• Everyone needs good people skills because no one wants to work with a jerk
• The keys to success are training, communication, and repetition
• Learn to take emotion out of the decision-making process
• Don’t react but do respond
• All stress in life is self-induced and you only feel the amount of stress you allow
• Planning is important but execution is the key to success
• Panic does not help and it is contagious
• Your enemies are your doubts and everyone who ever said you couldn’t do it
• Focus on the mission success – what are you trying to achieve
• Complacency is caused by success and it kills
• Failure is one of the greatest learning experiences
• Never pass up the opportunity to not say anything
• NEVER QUIT!

To read more about Rob O’Neill and his experiences, check out his new book.

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Our White Label Resellers


  • Two Offices, 8 Employees
    • Custom call routes for departments
    • Ring groups based on caller selection
    • Call flows identify department
    • VM to email tracks calls for follow up

  • Real Estate Management Office
    • Busy office with 4 agents
    • Use smart phone app
    • No upfront capital costs
    • Auto attendant with ring groups

  • Residential Phone Service
    • MSP for an adult community
    • Set up phone service in minutes
    • Simple installs with an ATA
    • Word of mouth creates more sales

  • Virtual Insurance Sales Office
    • Mobile options for employees
    • Auto attendant creates “office”
    • Free on-net calls between employees
    • Unlimited U.S. calling

  • Children's Preschool
    • Phones in each classroom
    • 2 digit dialing between phones
    • Speed dialing for emergency calls
    • Conference bridges for parent calls

  • International Used Car Parts Company
    • Gives African company a U.S. presence
    • Calls made from Africa originate in U.S.
    • Caller ID displays U.S. number
    • Calls to U.S. number answered in Africa

  • Music Company with 20 Employees
    • Use original songs for music on hold
    • UC features give corporate feel
    • Auto attendant with directory
    • Monthly cost savings of 40%

  • VoIP Replaces PBX
    • NYC-based company with 4 locations
    • 250 phones, free inter-office calling
    • No PBX or maintenance contracts
    • Reduced monthly costs by 50%

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    • Always open with find me—follow me
    • Auto attendant creates big presence
    • Use FaxBox to eliminate fax machine
    • Minimal capital expense

  • Commercial Property Owner
    • Offers phone service to tenants
    • Alternative revenue source for owner
    • Easy management of phone network
    • Lower cost services for tenants

  • Two Location Immigration Law Firm
    • Offices in NY and NJ
    • Individual conference bridges
    • Attorneys never miss a call
    • 5 digit dialing between offices

  • Virtual Engineering Services Start-up
    • 4 founders, 4 homes, 2 states
    • 4 digit dialing for conferences
    • Auto attendant creates one “office”
    • UC services keep staff connected

  • International Non-profit
    • Simultaneous ring to cell phone
    • Low cost international calling
    • Free on-net calls between employees
    • Monthly savings of 60%

  • Law Firm with 14 Employees
    • Custom auto attendant with holidays
    • Individual conference bridges
    • 3 digit dialing—remote collaboration
    • Voicemail to email
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