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MSPWorld Spring 2015—The “Magic Kingdom” for MSPs

There were no roller coasters at the Gaylord Palms Resort in Orlando but we still had a good time! The 3-day event featured educational sessions, vendor exhibits and networking opportunities. As a member company of the MSPAlliance, we took advantage of learning from industry leaders and met dozens of the approximately 400 MSP members in attendance.

One presentation we look forward to at each MSPWorld is the Keynote address given by Charles Weaver, CEO of MSPAlliance. His bi-annual update for this event entitled Managed Services & Cloud Computing: State of the Market focused on the overall state of the MSP industry. He cited industry trends, provided observations on current and future opportunities for MSPs, and offered suggestions for capitalizing on them.

Here are D3UC’s key takeaways from Charles’ presentation:

  • Top line observations: the MSP industry is healthy!
    • MSPAlliance is seeing moderate growth in IT services spending based on good quantifiable data.
    • As a percentage of IT services spending, managed services and cloud services are growing at a rapid rate.
    • Print, office supply, and non-traditional companies are entering the managed services profession, mostly by acquisition.
    • Cloud product offerings still not crystallized.
  • 2015 IT spending projections
    • North American IT services spending = $981 billion.
    • North American managed services spending for 2014 = $154 billion!
    • 2.4% growth in 2015.
  • Mergers, acquisitions, and valuations
    • The roll up of the MSP industry that everyone’s been saying would happen, still hasn’t happened.
    • MSP valuations are holding, but lack of credible buyers has prevented valuations from rising.
    • MSPs have largely stopped growing via acquisition strategies—this is a good thing—MSP growth should come organically.
  • Industry challenges
    • Keeping existing business is not enough.  We must learn new models for generating new business.
    • MSPs struggle with sales and marketing.
    • Per device and per user models are leaving MSPs vulnerable to competitive challenges, both from customers and other providers.
    • Customers are finding MSPs more easily and are willing to switch providers if they aren’t satisfied.
    • Reselling public cloud isn’t enough—MSPs need more cloud strategies than reselling.
    • Regulation is here and in many ways.
  • Recommendations
    • Stop chasing ineffective sales and marketing techniques.
    • Revisit pricing models—new models like SLA or risk-based pricing should be considered.
    • Abandon the reselling mindset because we have come so far.
    • Develop cloud strategies with security and data privacy in mind.
    • Create effective referral programs—refer business to fellow MSPs.

The MSPAlliance is the world’s largest professional association and accrediting body for the managed services industry. For more information on the MSPAlliance visit Additional information about the MSPAlliance 2015 State of the Market Report can be found here.




D3UC Today Announced That It Has Been Awarded the Highly Coveted MSPAlliance MSPWorld Cup Award

NEWARK, N.J., April 21, 2015 /PRNewswire/ — D3UC today announced that it has been awarded the highly coveted MSPAlliance MSPWorld Cup Award™ at the MSPWorld Conference in Orlando, FL. MSPAlliance and MSPWorld events are recognized worldwide as the premier gathering place for managed service providers (MSPs). This award recognizes technology-enabling companies that have demonstrated consistent efforts to advance the cause of managed service providers across the globe by providing cutting edge technologies and solutions.

Chuck Daniels, CEO of D3 Unified Communications said, “We are thrilled to be recognized by the MSPAlliance and proud to receive their MVP award. D3UC created a White Label, Cloud-based Phone and Unified Communications service exclusively for MSPs that serve Small to Medium Businesses. Our platform helps these companies compete more effectively against their larger competitors while generating recurring monthly revenues with profit margins of 50% to 100%. ‘Always your partner, never your competitor’ is how D3UC positions itself because we are dedicated to the MSP community.”

Comprised of more than 25,000 member companies, MSPAlliance is committed to increasing the reliability and dependability of managed mission-critical IT services. Through the industry’s only accreditation program and code of ethics, the MSPAlliance empowers companies to improve their respective return on investment in technology procurement and implementation.

“We are honored that D3UC, a relatively new company to the managed services industry, has been recognized for their achievements and hard work in the managed services profession,” said Charles Weaver, CEO of MSPAlliance. “For such a young company, they have already made a big splash in the managed service provider community and we’re very excited to see all that D3UC has to offer. The MSPWorld Cup Awards were created so that the MSP community the world over could easily identify those companies that have been recognized for having the best enabling technology in their respective fields.”

For additional information on the MSPAlliance or MSPWorld, please contact Celia Weaver at 1-530-891-1340.

About D3UC
D3 Unified Communication ( was founded in November 2013 by Chuck Daniels, Imran Dalvi and Mike Dury. The 3Ds have over 75 years of experience and have a history of successfully launching disruptive technology services to address the inequities in the phone and unified communications industry for MSPs serving the SMB market. Their office is located at the Enterprise Development Center on the New Jersey Institute of Technology campus (

Connect with D3UC on LinkedIn at

About MSPAlliance
For the past 15 years, the MSPAlliance ( has been the only unified voice for the Managed Services Industry, and the only organization that promotes the highest level of professionalism, reliability and integrity. As the world’s largest Professional Association and Accrediting Body for the Cloud and Managed Services Industry, the MSPAlliance was created to meet the needs of the Managed Services Professional and to educate the end-user community on the benefits of using a Managed Service Provider.


Healthcare Cluster Innovation Showcase

We participated in this event which highlighted 25 companies specializing in health IT or supporting technologies. Leading up to the Showcase, D3UC was part of NJII’s Health IT Connections program, which accelerates growth in companies with at least $250,000 in yearly revenues. We were able to interact with possible strategic partners, potential customers, suppliers, sources of capital, and others. More than 300 people attended the event, which was held at the NJIT Campus Center.


MSPWorld Spring 2015

A great event that we attend and sponsor! It will be held at the Gaylord Palms Resort and Convention Center in Orlando, FL on March 25-27, 2015. If you are attending, please reach out to us and say, “Hi!”


D3UC Announces an Exclusive White Label Phone & UC Service for Technology VARs and MSPs

NEWARK, N.J., Jan. 28, 2015 /PRNewswire/ — D3 Unified Communications, an innovator in White Label, Cloud-based Phone and Unified Communications services, eliminates disparities between the mammoth phone and cable companies and the technology Value Added Resellers (VARs) and Managed Service Providers (MSPs) serving the Small and Medium Business market.

D3 Unified Communications (D3UC) was founded to help technology VARs and MSPs compete with the larger telecommunications providers. The D3UC White Label, Cloud-based Phone and Unified Communications platform provides recurring revenues with profit margins of 50-100%. It adds a branded voice component to the VAR’s and MSP’s current portfolio of IT and data services, completing a comprehensive bundle of voice, data and IT services.

Chuck Daniels, CEO states, “When we witnessed what was happening to the technology VARs and MSPs that serve SMBs, there was no doubt in our minds that we could create a solution. Our desire to design a White Label Phone and Unified Communications solution for this market was fueled by the disparities between the large phone and cable companies and the VARs and MSPs that serve the SMB market. Our website tells the story of how they can triumph by White Labeling the D3UC services.”

D3UC’s White Labeled Phone and UC services—branded in the selling company’s name and logo—are price, feature and function competitive with solutions offered by the phone, cable and VoIP companies, and gives technology VARs and MSPs a highly profitable competitive advantage.

“The Cloud-based phone and IT solutions from the phone, cable, and VoIP companies are the #1 threat to the business models, profit margins and customer bases of technology VARs and MSPs. D3UC was founded to eliminate that threat,” says CFO, Imran Dalvi.

About D3UC
D3 Unified Communication ( was founded in November 2013 by Chuck Daniels, Imran Dalvi and Mike Dury. The 3Ds have a history of successfully launching disruptive technology services to address the inequities in the Phone and Unified Communications industry serving the SMB market. Their office is located at the Enterprise Development Center on the New Jersey Institute of Technology campus (


MSPWorld Fall 2014

This is our first experience at MSPWorld, an event organized by the MSPAlliance ( The Cosmopolitan will be the site for all the educational sessions and networking. We are looking forward to attending on October 15-17, 2015.