Any new technology can be inherently wonderful and solve many issues. But the one big problem is that technology is effectively worthless if no one uses it. Astute MSPs find ways to improve end-user adoption rates by educating their customers. After all, the most successful MSPs truly care about their customers' needs, which includes how well their current solutions are working for them. And when it comes to cloud phone systems, it's no different. How MSPs Can Improve Cloud Phone Systems' End … [Read more...]
Making a Business Case for Unified Communications
A day in the life of a small business owner with a staff of less than 20 differs significantly than the owner of a larger company. With fewer resources, small business owners often find themselves wearing many hats including handling many of the day-to-day administrative tasks. Regardless, they still need to find ways to communicate with their customers and employees no matter where they are – work, home, or on the road. This is where the sharp managed service provider (MSP) can step in and … [Read more...]