Here at D3UC, we talk to a lot of MSPs who are struggling to win customers for voice services because they think they can’t beat competitors’ bids. Yet when we review the proposals from those competing companies, we notice their exclusion of discretionary and mandatory fees. If you include those charges in the proposals, it raises their “proposal” rate by as much as 60%. The unfortunate truth is that cable and phone companies have disguised many details about their actual rates for decades. … [Read more...]
Debunking 5 Myths About Becoming a Phone Company
Despite what MSPs have heard, it’s not complicated and can be very profitable. When you send an email to someone, you probably don’t care whether it arrives in the recipient's inbox in 1 second or 3 seconds, so long as it gets there intact. But sending voice over the internet is an entirely different beast. VoIP packets are extremely sensitive, and if something delays them, call quality is affected and the end-user will notice. That’s why many MSPs think twice about offering VoIP. They’re … [Read more...]