The COVID-19 pandemic has permanently impacted businesses’ technology needs across everything from IT security to voice service. This, in turn, has affected the ways MSPs have to conduct business. According to a recent IT Glue report, 51% of MSPs saw monthly revenue decreases as a result of pandemic-related shutdowns. The report further stated that 36% of MSPs consider customer churn a top concern – both during and beyond the coronavirus pandemic. All of these shifts mean one thing: to stay … [Read more...]