FAQs About D3UC UCaaS

Answers to the most common questions about our UCaaS solution.

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White labeling is when a company makes a product or service for others to sell as their own. A white-labeled solution is branded in your company’s name, so customers think they are buying your product or service.

Wholesale pricing allows MSPs to offer a complete business phone service with unified communications features at competitive rates, yielding recurring revenues with profits of 50% to 100%.

There are no upfront costs involved with trying out our platform yourself or white labeling it and selling it to your customers.

Absolutely none! In fact, this is the exact reason we created D3UC – to give MSPs a phone and unified communications solution to bundle with their current data services, creating a competitive and comprehensive product offering.

Read our whole page dedicated to this answer here.

D3 Unified Communications was founded in 2014 by Chuck Daniels, who has over three decades of technology and telecom experience. Chuck has spent the last 15 years partnering with MSPs to market, sell, and install cloud-based phone and UCaaS solutions for SMBs.

Selling phone and UCaaS is very lucrative, and white labeling offers highly profitable recurring revenues.

SMBs need a complete UCaaS solution like D3UC’s. When MSPs have the support of a team with decades of telecom and small business experience, selling UCaaS is easy.

We have compiled extensive competitive information on the top VoIP providers and we help our MSPs create winning proposals based on the competitive situation.

This depends on whether you are a white-label reseller or white-label agent. If you are a reseller, you do the billing. If you are an agent, we do the billing and send you a profit check.

Since white-label resellers bill their customers directly, there is no wait. If you are a white-label agent, D3UC will send you a profit check 20 days after the billing month.

Our platform is feature and function competitive with all the major premise-based PBX and cloud-based VoIP solutions. We are committed to keeping you competitive, so we’re continually developing new and enhanced business-class features.

No. We don’t sell hardware because we want our MSPs to profit from selling phones to their customers. D3UC provides an expanding list of phones we support via auto-provisioning, so you can buy them from any vendor who will give you the best price.

We have developed a comprehensive Playbook with all the reference and support materials necessary to deliver your own phone and UC services with confidence. The Playbook is easy to follow, and our technical staff is available to help you along the way.

The installation process is very simple and doesn’t necessarily need to be done by “techs”. We have created a detailed Playbook with step-by-step instructions to guide anyone through the installation process.

D3UC has decades of experience selling voice and UCaaS solutions to SMBs. Our sales support is provided at no additional cost, because we want our MSP partners to be successful!

MSPs can purchase local, toll-free, and vanity numbers directly from the D3UC portal. Existing numbers can be ported by following a few simple steps that are outlined in the Playbook.

No, we are not an internet service provider. We are a cloud-based phone and UCaaS provider, which means our system will work directly over your existing high-speed internet connection to make and receive calls. Most importantly, our solution does not require SIP trunks, so your customers won’t have to pay additional network costs beyond the price you charge them.

Don't Just Take
Our Word for It

We’ve won the MSPAlliance MVP award twice for our dedication to helping our partners succeed. Here’s what our partners have to say about working with us:

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My company was one of the first internet service providers in a large metropolitan area. For decades, we have sold all types of cloud-based services, including third-party VoIP services. Selling for commissions stopped making financial sense when we found ourselves doing all the Tier I work. Over the last year, we have installed hundreds of devices on the D3 platform and generate a substantial amount of revenue from this product. On average, we make $20 per device.

We are an MSP that serves local city government offices in the southern-midwestern states. Until this year, we didn’t have much luck with selling and supporting voice services. Since there are no financial commitments with D3UC, we decided to try VoIP one more time. It was the best decision we made all year. Our first few deals gave us profit margins of over 100%!

We’re a 10-year-old MSP located in the southwest serving small and medium businesses with infrastructure management services. The idea to sell VoIP never occurred to us until three of our customers (in one week) asked us about recommendations for cloud-based providers. We searched the internet, found D3 Unified Communications, and were able to recommend our own VoIP service to our customers for the first time.

We provide technology services in the northeast region and were hesitant to add a voice solution because of limited resources. Looking back, we should have adopted this sooner as it is the most profitable service we offer.

Shortly after becoming a D3 MSP, one of my customers called me on a Friday in a panic. He and some of the other partners had a falling out with the owners of the firm and decided to start their own practice. We brought them into our conference room on Saturday and – while we ate lunch – provisioned a new phone for everyone and set up the main phone number, virtual attendant, and conference bridge for the new law firm. Then we sent everyone home to plug their phones into their home internet connections. On Monday morning, they were open for business, taking calls as a new law firm, and three-digit-dialing each other among their homes.

We are a multi-service MSP serving the Latino community on the east coast. D3 has been our trusted voice provider since 2014 when we created our new VoIP subsidiary. Our customers are completely satisfied with the reliability of the platform and the features that make them look like a Fortune 50 company.

My wife and I own a MSP on the east coast and primarily provide tech services to small businesses. The last hurricane that blew through here destroyed one of our customer’s premise-based PBX systems. They were without phone service for several days before contacting us. We had them up and running in a few hours with our new cloud-based voice offering. Thank you to D3UC for having a risk-free agreement in place for small MSPs like ours.

When D3 told my partner and me that we could provide phone service to our customers, I was a little skeptical. As a two-person MSP, I really didn’t think we had the resources to support VoIP. Well, I was wrong! We’ve managed to put almost 100 devices on the platform this year, and we have many more deals in the pipeline already for the new year.

As the owner of a small MSP, I wanted to add a voice solution to our offering, but my techs were reluctant. I sat for a short demo of the D3 system and was impressed with the ease of use (among other things like the features, call quality, and the team). After convincing my guys how simple it was to set up a user and device, they wanted to see it in action. Well, I’m happy to say that my techs are onboard and have taken the lead with the whole product solution.

With wholesale pricing, partnering with D3UC was very beneficial for my own business. Many of my helpdesk employees are overseas but using devices connected to the platform gives the illusion that they are U.S.-based. Additionally, we’re enjoying watching the deposits in our bank account.

We started our company in 2016 when the company we worked for refused to sell a voice solution. About two days after finding D3UC, they helped us get our first customer on the platform with a few hours’ notice. When they say that they’re willing to help with the first install, they mean it!

We originally sold one of the top VoIP solutions and made good commissions for many years. When we met Chuck in 2015 and realized we could be making profit margins of at least 50% and probably more, we made the switch. The platform includes all the functionality and reliability of our previous provider, and we’re making a lot more money!

Our MSP is one of the largest in the northeast. We specialize in providing data services to companies with multi-location offices. We signed up with D3 in 2016 and were immediately approached by one of our biggest customers (300+ phones) wanting to migrate from their PBX to a cloud-based solution. We were able to save them money while still making our margins.


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