The COVID-19 pandemic has permanently impacted businesses’ technology needs across everything from IT security to voice service. This, in turn, has affected the ways MSPs have to conduct business. According to a recent IT Glue report, 51% of MSPs saw monthly revenue decreases as a result of pandemic-related shutdowns. The report further stated that 36% of MSPs consider customer churn a top concern – both during and beyond the coronavirus pandemic. All of these shifts mean one thing: to stay … [Read more...]
Why You Should Sell a White-Labeled UCaaS Platform
If you’ve decided to add voice to your portfolio, that’s great news for your business as an MSP. Get ready to enjoy recurring revenue without much effort! There’s one caveat, however: creating and operating your own UCaaS platform actually is a lot of effort, and the perceived control you might gain is often overshadowed by the time and energy required to develop, market, sell, and service your solution on your own. So what’s the best approach? Partner with a reputable provider and sell a … [Read more...]
Your Search for the Best UCaaS Provider Stops Here
MSPs need to be careful about provider selection. The providers you choose can impact your customers’ perception of you and your business, so you want to make sure you’re only offering top-notch solutions that come with superior support. Exceeding customer expectations is particularly important when it comes to voice service, especially in the current business environment where employees need to communicate seamlessly in remote and hybrid work environments. You need the best UCaaS provider … [Read more...]
Selling Unified Communications: It’s Easier Than You Think
Even the most successful MSPs might hesitate to add voice – specifically, unified communications – to their portfolios. While it’s tempting to believe leaving well enough alone is good enough for the long term, the projected numbers for the UCaaS market say otherwise. According to Grand View Research, the global UCaaS market is projected to be worth $143.49 billion by 2024. If you don’t start selling unified communications now, your competitors are guaranteed to beat you to it. So what’s the … [Read more...]
[Infographic] Why MSPs Need to Sell UCaaS Right Now
The UCaaS market has been growing for years. This growth was augmented by the sudden shift to remote work that occurred early in the pandemic, and continues to hold steady as businesses plan for extended – or even indefinite – work-from-home arrangements. Growth-minded MSPs are seizing this opportunity by adding UCaaS to their portfolios and positioning themselves as a comprehensive technology resource for their customers – and earning monthly recurring revenues in the process. … [Read more...]
Now’s the Time to Sell White-Labeled UCaaS. Here’s Why.
There’s uncertainty among MSPs around whether or not to sell voice in today’s business climate. Here’s the reality: it’s actually the perfect time, and it’s not too late to start selling voice! As many businesses plan for a future that involves remote work to at least some extent, they’re looking for solutions to keep their employees connected and productive for the long term. Here’s why selling our white-labeled UCaaS solution will help you meet the communications needs of very small businesses … [Read more...]
Equip Your Customers With the Voice Solutions That Enable Business Continuity
Your VSB customers that are still open have learned the importance of business continuity from the current crisis. Disaster can hit at any time, and being able to continue running as usual is the only way to stay afloat. Unfortunately, without expert guidance, some VSBs may be heading down a path that could set them up for failure should another disruptive event occur. Now is a good time for you to reintroduce yourself to any customers you’ve lost touch with or even reach out to brand new … [Read more...]
How MSPs Should Approach Marketing During a Crisis
Marketing involves a lot of elements – how you communicate to your clients during a crisis is a crucial one. While your customers deal with remote workforce management for the foreseeable future, it might be tempting to come at them with a sales pitch for all the products and services you think they need to make it through. We suggest a different approach. Any communication you make with your clients should be professional and supportive – but not salesy. Here’s our advice on effective … [Read more...]
How to Help Your Customers Work From Home
Work from home benefits UCaaS provides: Our UCaaS solution is cloud-based, runs in three data centers, and is designed to support communications to employees in multiple locations. If employees need to collaborate, our UCaaS service has a conference bridge feature that allows multiple users to dial in. There is a softphone for mobile devices (Bria or Zoiper) that can be added to each employee’s user. Customers can take their desk phones home and connect them to the internet modem with an … [Read more...]
5 Misconceptions Your Competitors Want You to Believe About Selling UCaaS
As an MSP, the smartest strategy you can take in 2020 is to lead your sales conversations with voice. Even though unified communications as a service (UCaaS) is a gold mine this year (and we don’t see this slowing down any time soon), we’ve heard some hesitation from MSPs when it comes to adding UCaaS to their portfolios. This voice skepticism arises from a few false claims that are floating around among your competitors. Here are five untruths you’ve probably heard about selling UCaaS and the … [Read more...]
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