About D3UC

Always Your Partner – Never Your Competitor

Who We Are

D3UC’s mission is to help small MSPs grow their businesses. We are your partner because we do not sell to end users, only MSPs. MSPs white-label and sell our UCaaS solution in their own brands. This means your customers get the communications features they need the most with the trust of your name, and you get our expert Tier 2 and Tier 3 support.

At D3UC, we are always your partner – never your competitor. We are dedicated to helping MSPs not only survive but thrive in today’s era of cloud-based unified communications services.

Meet D3UC's Leadership

Over the last three-plus decades, Chuck has been a founder of seven technology startups, both entrepreneurial and intrapreneurial. Chuck founded D3UC in 2014 to work with MSPs who wanted to sell phone and unified communications services to small businesses. In 2005, he co-founded BITS, a cloud-based, hosted voice and UCaaS solution designed exclusively for community banks, and served as BITS’ CEO through 2013. From 2000 through 2005, Chuck was EVP, CTO, and CMO of a $500M privately-held enterprise voice and data solutions provider to Fortune 500 companies and the CTO of a $200M privately-held provider of prepaid calling cards. From 1995 through 1999, he was a co-founder and CTO of Nextlink Communications, a national CLEC that went public in 1997, and served as President of their Technology Services division. In 1992, Chuck co-founded the Advanced Technology Group at MCI Communications after serving as VP of the Strategic Technology & Research Group at Manufacturers Hanover Trust, a top 10 U.S. bank. Chuck received a B.S. in Engineering Science from the New Jersey Institute of Technology, where he majored in nuclear engineering after serving in the U.S. Air Force. Connect with Chuck on LinkedIn.

Linda has over 25 years of experience in both the business and technology sides of software and telecommunications startups. She has been involved in creating every functional group at D3UC – finance, marketing, sales, technical support, and customer service – and assumed the role of COO in January 2020. Prior to founding D3UC, from 2005 to 2013 Linda was the business and systems analyst for a $20M cloud-based, UCaaS startup, where she earned her CCNA certification in 2006.

While raising small children, Linda was a Director at two direct sales firms and built a sales organization from the ground up while learning team and organizational management along the way. She participated in her children’s PTAs and was President of the High School PTA from 2014-2016. Prior to starting her family, Linda was a member of two AI startups, launching the NYC office of one. She honed her customer support and software systems analysis skills and rose through the technical and customer support positions at each company.

Linda received a B.S. in Chemical Engineering from the New Jersey Institute of Technology.

Dhruv has over five years of IT & IS experience and has been D3UC’s Director of Technical Operations since Jan 2018. Dhruv is responsible for all aspects of supporting our MSPs in their training and use of the platform. He is proficient in all phases of new account creation and onboarding, troubleshooting, customized call flows, and documentation.

Prior to joining D3UC, Dhruv worked for a large MSP in Denver, Colorado where he managed activities including trouble ticket support, service provisioning, configuration instructions, customer documentation, and customer communications.

Dhruv received his MS in Information Systems & Information Technology from the New Jersey Institute of Technology and his BS from Pennsylvania State University with a major in Information Sciences & Technology and minor in Business.

What We Do

You can sell our white-labeled UCaaS solution to your customers at a price you determine. There’s zero risk to our MSP partners: there are no contract termination penalties or minimum revenue requirements, and you can test out selling our solution on a free, 90-day trial basis.

We’ll teach you everything you need to succeed from marketing through installation, including Tier I customer support. Our MSP partners earn recurring revenue and profits of 50%-100%.

Read our story

Don't Just Take
Our Word for It

We’ve won the MSPAlliance MVP award twice for our dedication to helping our partners succeed. Here’s what our partners have to say about working with us:

My company was one of the first internet service providers in a large metropolitan area. For decades, we have sold all types of cloud-based services, including third-party VoIP services. Selling for commissions stopped making financial sense when we found ourselves doing all the Tier I work. Over the last year, we have installed hundreds of devices on the D3 platform and generate a substantial amount of revenue from this product. On average, we make $20 per device.

We are an MSP that serves local city government offices in the southern-midwestern states. Until this year, we didn’t have much luck with selling and supporting voice services. Since there are no financial commitments with D3UC, we decided to try VoIP one more time. It was the best decision we made all year. Our first few deals gave us profit margins of over 100%!

We’re a 10-year-old MSP located in the southwest serving small and medium businesses with infrastructure management services. The idea to sell VoIP never occurred to us until three of our customers (in one week) asked us about recommendations for cloud-based providers. We searched the internet, found D3 Unified Communications, and were able to recommend our own VoIP service to our customers for the first time.

We provide technology services in the northeast region and were hesitant to add a voice solution because of limited resources. Looking back, we should have adopted this sooner as it is the most profitable service we offer.

Shortly after becoming a D3 MSP, one of my customers called me on a Friday in a panic. He and some of the other partners had a falling out with the owners of the firm and decided to start their own practice. We brought them into our conference room on Saturday and – while we ate lunch – provisioned a new phone for everyone and set up the main phone number, virtual attendant, and conference bridge for the new law firm. Then we sent everyone home to plug their phones into their home internet connections. On Monday morning, they were open for business, taking calls as a new law firm, and three-digit-dialing each other among their homes.

We are a multi-service MSP serving the Latino community on the east coast. D3 has been our trusted voice provider since 2014 when we created our new VoIP subsidiary. Our customers are completely satisfied with the reliability of the platform and the features that make them look like a Fortune 50 company.

My wife and I own a MSP on the east coast and primarily provide tech services to small businesses. The last hurricane that blew through here destroyed one of our customer’s premise-based PBX systems. They were without phone service for several days before contacting us. We had them up and running in a few hours with our new cloud-based voice offering. Thank you to D3UC for having a risk-free agreement in place for small MSPs like ours.

When D3 told my partner and me that we could provide phone service to our customers, I was a little skeptical. As a two-person MSP, I really didn’t think we had the resources to support VoIP. Well, I was wrong! We’ve managed to put almost 100 devices on the platform this year, and we have many more deals in the pipeline already for the new year.

As the owner of a small MSP, I wanted to add a voice solution to our offering, but my techs were reluctant. I sat for a short demo of the D3 system and was impressed with the ease of use (among other things like the features, call quality, and the team). After convincing my guys how simple it was to set up a user and device, they wanted to see it in action. Well, I’m happy to say that my techs are onboard and have taken the lead with the whole product solution.

With wholesale pricing, partnering with D3UC was very beneficial for my own business. Many of my helpdesk employees are overseas but using devices connected to the platform gives the illusion that they are U.S.-based. Additionally, we’re enjoying watching the deposits in our bank account.

We started our company in 2016 when the company we worked for refused to sell a voice solution. About two days after finding D3UC, they helped us get our first customer on the platform with a few hours’ notice. When they say that they’re willing to help with the first install, they mean it!

We originally sold one of the top VoIP solutions and made good commissions for many years. When we met Chuck in 2015 and realized we could be making profit margins of at least 50% and probably more, we made the switch. The platform includes all the functionality and reliability of our previous provider, and we’re making a lot more money!

Our MSP is one of the largest in the northeast. We specialize in providing data services to companies with multi-location offices. We signed up with D3 in 2016 and were immediately approached by one of our biggest customers (300+ phones) wanting to migrate from their PBX to a cloud-based solution. We were able to save them money while still making our margins.

 

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