Our Story

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After a decade of partnering with technology service providers for mutual benefit, a dark cloud descended over the industry. It was described in brutal detail in the book Consumption Economics – The New Rules of Tech, which described seven shifts that would permanently change how customers consumed technology services. Chuck knew this transformation would severely affect the business models between MSPs and the business owners they serve.

It inspired Chuck to find the silver lining and create a new company that would provide a game-changing solution to the threats that managed service providers (MSPs) would face in the future.  The solution was a comprehensive, cloud-based phone and unified communications service that could be white-labeled by MSPs to generate monthly, high-profit recurring revenues.

D3UC’s white-labeled service allows MSPs to address most of the shifts described in Consumption Economics and thrive in the new customer-driven, cloud-based world of technology consumption. If you would like to learn more about Consumption Economics: the New Rules of Tech, and the seven shifts that would forever change the business models of technology service providers, Chuck summarized them in a series of blog posts.

Our Promise

Based on predictions from The New Rules of Tech, customers no longer want to buy, install, and manage premise-based hardware. As a result, value-added resellers (VARs) who sold hardware to businesses (the CapEx model) were going to be forced to become MSPs who sold services that generated monthly recurring revenues (the OpEx model).

D3UC allows everyone from established VARs who sold, installed, and managed a customer’s phone and telephone hardware solution, to new MSPs who have never sold voice services before, to now provide a cloud-based phone and UC service to their customers for a monthly fee. Because D3UC is exclusively a white label provider, MSPs can enhance their brand by selling our service as their own and maximize their profits because they determine the price to each customer.

The Extra Mile

Like all customers, MSPs want to buy a “whole product” solution. The D3UC phone & UC platform is only part of our solution, because we also teach MSPs how to use the platform and provide Tier 1 support to their customers – at no extra charge!

More importantly, MSPs need marketing and sales support because many of them may have never sold phone service before. They initially lack the knowledge to confidently sell the service to their customers. They also need help analyzing a customer’s current bill or competitive quote and creating a winning pricing proposal.

MSPs need a phone & UC partner that is with them every step of the way on their journey to become a self-sufficient provider of phone & UC services to their customers. And that’s what D3UC calls our “whole product” solution.

Our Vision

  • To become an established and trusted partner of white label phone & UC services to small MSPs across the US.
  • To be a professional and rewarding workplace where employees feel respected, their feedback and suggestions are sought, their work is appreciated, and where team success is equally as important as individual accomplishment.
  • To create a viable and long-lasting company that equally benefits our customers, employees, and investors – so that all our families can eat forever.
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It has been said that if you give someone a fish, they will eat today, but teach someone to fish and they will eat forever.

Don't Just Take
Our Word for It

We’ve won the MSPAlliance MVP award twice for our dedication to helping our partners succeed. Here’s what our partners have to say about working with us:

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My company was one of the first internet service providers in a large metropolitan area. For decades, we have sold all types of cloud-based services, including third-party VoIP services. Selling for commissions stopped making financial sense when we found ourselves doing all the Tier I work. Over the last year, we have installed hundreds of devices on the D3 platform and generate a substantial amount of revenue from this product. On average, we make $20 per device.

We are an MSP that serves local city government offices in the southern-midwestern states. Until this year, we didn’t have much luck with selling and supporting voice services. Since there are no financial commitments with D3UC, we decided to try VoIP one more time. It was the best decision we made all year. Our first few deals gave us profit margins of over 100%!

We’re a 10-year-old MSP located in the southwest serving small and medium businesses with infrastructure management services. The idea to sell VoIP never occurred to us until three of our customers (in one week) asked us about recommendations for cloud-based providers. We searched the internet, found D3 Unified Communications, and were able to recommend our own VoIP service to our customers for the first time.

We provide technology services in the northeast region and were hesitant to add a voice solution because of limited resources. Looking back, we should have adopted this sooner as it is the most profitable service we offer.

Shortly after becoming a D3 MSP, one of my customers called me on a Friday in a panic. He and some of the other partners had a falling out with the owners of the firm and decided to start their own practice. We brought them into our conference room on Saturday and – while we ate lunch – provisioned a new phone for everyone and set up the main phone number, virtual attendant, and conference bridge for the new law firm. Then we sent everyone home to plug their phones into their home internet connections. On Monday morning, they were open for business, taking calls as a new law firm, and three-digit-dialing each other among their homes.

We are a multi-service MSP serving the Latino community on the east coast. D3 has been our trusted voice provider since 2014 when we created our new VoIP subsidiary. Our customers are completely satisfied with the reliability of the platform and the features that make them look like a Fortune 50 company.

My wife and I own a MSP on the east coast and primarily provide tech services to small businesses. The last hurricane that blew through here destroyed one of our customer’s premise-based PBX systems. They were without phone service for several days before contacting us. We had them up and running in a few hours with our new cloud-based voice offering. Thank you to D3UC for having a risk-free agreement in place for small MSPs like ours.

When D3 told my partner and me that we could provide phone service to our customers, I was a little skeptical. As a two-person MSP, I really didn’t think we had the resources to support VoIP. Well, I was wrong! We’ve managed to put almost 100 devices on the platform this year, and we have many more deals in the pipeline already for the new year.

As the owner of a small MSP, I wanted to add a voice solution to our offering, but my techs were reluctant. I sat for a short demo of the D3 system and was impressed with the ease of use (among other things like the features, call quality, and the team). After convincing my guys how simple it was to set up a user and device, they wanted to see it in action. Well, I’m happy to say that my techs are onboard and have taken the lead with the whole product solution.

With wholesale pricing, partnering with D3UC was very beneficial for my own business. Many of my helpdesk employees are overseas but using devices connected to the platform gives the illusion that they are U.S.-based. Additionally, we’re enjoying watching the deposits in our bank account.

We started our company in 2016 when the company we worked for refused to sell a voice solution. About two days after finding D3UC, they helped us get our first customer on the platform with a few hours’ notice. When they say that they’re willing to help with the first install, they mean it!

We originally sold one of the top VoIP solutions and made good commissions for many years. When we met Chuck in 2015 and realized we could be making profit margins of at least 50% and probably more, we made the switch. The platform includes all the functionality and reliability of our previous provider, and we’re making a lot more money!

Our MSP is one of the largest in the northeast. We specialize in providing data services to companies with multi-location offices. We signed up with D3 in 2016 and were immediately approached by one of our biggest customers (300+ phones) wanting to migrate from their PBX to a cloud-based solution. We were able to save them money while still making our margins.


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