Managed service providers (MSPs), especially if they're astute, are often looking for new services to offer to help distinguish themselves from competitors and hold on to their existing market share. Cloud phone migration is one such way, thanks to the fact that it introduces a valuable new service to companies who know it exists but may be hesitant to adopt it. For MSPs serving the SMB market, cloud-based phone with unified communications services is an excellent opportunity to create a client … [Read more...]
Why is Voice a Low-Maintenance, High-Profit Avenue For More Revenue?
It’s never been easier — or more lucrative — to start selling voice solutions. For MSPs interested in growing their business, cash flow can pose a serious issue. One avenue many providers overlook is voice service, which offers a low-maintenance, high-profit means to an end. Just Set It and Forget It In most cases, MSPs have great relationships with their customers and are already familiar with the infrastructure at their respective sites. Adding voice services to your offerings makes … [Read more...]
Never Sold a Voice Service Before? Here’s What You Need to Know.
If you’re considering selling voice, overcome inner objections with this invaluable advice. In the modern workplace, voice solutions are a must for enterprises of all sizes. Over the years we’ve heard lots of stories related to selling voice services, and most of them sound like the plot of a horror show! Fortunately, there’s a simple way for MSPs to provide top-tier voice solutions – without the recurring nightmares. When most MSPs consider selling voice services, fear often prevents them … [Read more...]
Debunking 5 Myths About Becoming a Phone Company
Despite what MSPs have heard, it’s not complicated and can be very profitable. When you send an email to someone, you probably don’t care whether it arrives in the recipient's inbox in 1 second or 3 seconds, so long as it gets there intact. But sending voice over the internet is an entirely different beast. VoIP packets are extremely sensitive, and if something delays them, call quality is affected and the end-user will notice. That’s why many MSPs think twice about offering VoIP. They’re … [Read more...]
Top 5 Misconceptions About the FCC and Telecom
Between the FCC, USAC, and remitting telecom taxes, owners of small MSPs are unnecessarily afraid of the unknown. The telecommunication services industry is a multi-billion dollar industry that carries mission-critical components of nearly every company in the country. Due to the vital nature of these services to the economy, expansive laws have been established by the Federal Communications Commission (FCC) to regulate telephone, television, and radio communications. Not surprisingly, this … [Read more...]
Making a Business Case for Unified Communications
A day in the life of a small business owner with a staff of less than 20 differs significantly than the owner of a larger company. With fewer resources, small business owners often find themselves wearing many hats including handling many of the day-to-day administrative tasks. Regardless, they still need to find ways to communicate with their customers and employees no matter where they are – work, home, or on the road. This is where the sharp managed service provider (MSP) can step in and … [Read more...]
Improving Customer Relationships to Grow Your Business
Selling to customers these days – even as the overall economy improves, and budgets get some life back in them – isn't easy. Customers have access to reams of information about products, comparative studies throughout a market, and price comparisons. A majority of the tasks for getting customers to buy has shifted from the sales department to marketing. So, how can a managed service provider (MSP) get ahead without shattering the marketing budget? The answer may be as simple as conducting a … [Read more...]
What Do MSPs Stand to Gain from Tax Reform?
With every new President comes the potential for change, especially when it is about our country’s economics. But will the current President’s proposed economic shake-up in tax reform deal a win for the small managed service providers? Much of the evidence we see now points to Yes. Small businesses come in all shapes and sizes Before we get too involved with how the tax reform can “fix” small businesses, let’s first focus on why we need it. By standard definition, small businesses are … [Read more...]
NEVER QUIT!
Two days of informative sessions coupled with outstanding Keynote speakers—and exploring the French Quarter, of course—created a rewarding and memorable MSP conference. For the sixth consecutive time, I was able to attend MSPWorld which is hosted by the MSPAlliance—the largest and oldest vendor neutral organization for cloud and managed service providers. Making new connections is always an integral part of the event but learning from experienced MSP owners and keynote speakers about how to … [Read more...]
D3UC Prepares for National Launch
Investors provide funds for growth phase NEWARK, N.J., Jan. 31, 2017 /PRNewswire/ -- D3 Unified Communications (D3UC) works exclusively with Managed Service Providers (MSPs) that sell technology services to Small and Medium Businesses (SMBs). As D3UC enters its fourth year, the founders are extremely optimistic about the company’s future. With recent investor funding, D3UC is now positioned to market its white label phone and unified communications (UC) solution to MSPs nationwide. Chuck … [Read more...]