Despite what MSPs have heard, it’s not complicated and can be very profitable. When you send an email to someone, you probably don’t care whether it arrives in the recipient's inbox in 1 second or 3 seconds, so long as it gets there intact. But sending voice over the internet is an entirely different beast. VoIP packets are extremely sensitive, and if something delays them, call quality is affected and the end-user will notice. That’s why many MSPs think twice about offering VoIP. They’re … [Read more...]
Top 5 Misconceptions About the FCC and Telecom
Between the FCC, USAC, and remitting telecom taxes, owners of small MSPs are unnecessarily afraid of the unknown. The telecommunication services industry is a multi-billion dollar industry that carries mission-critical components of nearly every company in the country. Due to the vital nature of these services to the economy, expansive laws have been established by the Federal Communications Commission (FCC) to regulate telephone, television, and radio communications. Not surprisingly, this … [Read more...]
Making a Business Case for Unified Communications
A day in the life of a small business owner with a staff of less than 20 differs significantly than the owner of a larger company. With fewer resources, small business owners often find themselves wearing many hats including handling many of the day-to-day administrative tasks. Regardless, they still need to find ways to communicate with their customers and employees no matter where they are – work, home, or on the road. This is where the sharp managed service provider (MSP) can step in and … [Read more...]
Improving Customer Relationships to Grow Your Business
Selling to customers these days – even as the overall economy improves, and budgets get some life back in them – isn't easy. Customers have access to reams of information about products, comparative studies throughout a market, and price comparisons. A majority of the tasks for getting customers to buy has shifted from the sales department to marketing. So, how can a managed service provider (MSP) get ahead without shattering the marketing budget? The answer may be as simple as conducting a … [Read more...]
What Do MSPs Stand to Gain from Tax Reform?
With every new President comes the potential for change, especially when it is about our country’s economics. But will the current President’s proposed economic shake-up in tax reform deal a win for the small managed service providers? Much of the evidence we see now points to Yes. Small businesses come in all shapes and sizes Before we get too involved with how the tax reform can “fix” small businesses, let’s first focus on why we need it. By standard definition, small businesses are … [Read more...]
NEVER QUIT!
Two days of informative sessions coupled with outstanding Keynote speakers—and exploring the French Quarter, of course—created a rewarding and memorable MSP conference. For the sixth consecutive time, I was able to attend MSPWorld which is hosted by the MSPAlliance—the largest and oldest vendor neutral organization for cloud and managed service providers. Making new connections is always an integral part of the event but learning from experienced MSP owners and keynote speakers about how to … [Read more...]
D3UC Prepares for National Launch
Investors provide funds for growth phase NEWARK, N.J., Jan. 31, 2017 /PRNewswire/ -- D3 Unified Communications (D3UC) works exclusively with Managed Service Providers (MSPs) that sell technology services to Small and Medium Businesses (SMBs). As D3UC enters its fourth year, the founders are extremely optimistic about the company’s future. With recent investor funding, D3UC is now positioned to market its white label phone and unified communications (UC) solution to MSPs nationwide. Chuck … [Read more...]
MSPWorld Spring 2017
We're headed to New Orleans! Chuck's presentation will focus on how to raise money for your MSP. Details to follow. … [Read more...]
Consumption Economics Predictions Came True – Now What Do We Do?
This is the first blog post in a 12-week series dedicated to helping the owners of MSPs understand and adopt the recommendations of Consumption Economics—The New Rules of Tech. Chuck Daniels, CEO of D3 Unified Communications, shares his 30+ years of industry insight each week. In 2011, the Technology Services Industry Association (TSIA) – the technology industry trade association whose members are the largest technology companies in America – published, Consumption Economics – the New Rules … [Read more...]
MSPWorld Fall 2016
Hope to see you in Vegas at the MSPWorld Conference! Chuck will be presenting on October 8th. Buy, Build, Partner: 3 Paths to New Managed Services Offerings. … [Read more...]