Unified Portal provides a user-friendly interface for managing common PBX functionality. The dashboard gives an overview of users, devices, phone numbers, and conference bridges. Key features include assigning direct-dial numbers to users, purchasing and porting numbers, and managing spare numbers. Users can be added individually and organized into groups for departments like sales or marketing. For each user, Unified Communications features like find me/follow me, call forwarding, voicemail, faxing, call recording, and hot desking can be enabled.
Unified Portal utilizes wizards to easily create a new account or set up a main company number with customizable office hours, holiday schedules, and call handling using a virtual receptionist. SIP devices from supported manufacturers can be auto-provisioned by entering the MAC address. Voicemail management includes options like PINs, greetings, recipients, announce-only mode, and transcription. System-wide feature codes can be mapped to familiar keys for functions like call parking and intercom. Finally, detailed call logs help diagnose any call delivery issues that may arise.
Unified Desktop is a comprehensive Unified Communications desktop application, featuring Workspaces and Apps. Workspaces, such as Phone, Contacts, Conferences, and Faxes, are core features that remain updated in the background. Users can access and manage these workspaces easily via the Dock Menu. Apps like Call Center Pro, Conference Manager, and Screenpops are also available.
Unified Desktop allows for customization of the Dock Menu, allowing users to pin up to four Workspaces and Apps for quick access. User preferences, such as Dark Mode and Call Forwarding settings, and features like a built-in Webphone, can be used within any Workspace. Additionally, it covers user management functions, including personal information updates, privacy settings, voicemail-to-email functionality, and various call management features like muting, holding, transferring, and initiating video calls or screenshares. Regular updates are delivered automatically, ensuring that users always have the latest features and improvements.
Unified Faxing provides a suite of document management tools designed to improve business faxing by enhancing security, reducing paper waste, and streamlining document processes.
Unified Faxing is a secure and reliable enterprise HIPAA-compliant cloud fax management solution, SOC2 certified, and Sarbanes Oxley Compliant. Unified Faxing is designed for organizations handling highly sensitive information and operating in regulated environments. Unified Faxing has a number of built-in security features to keep your data safe and help keep your organization regulatory compliant. Our robust network infrastructure delivers unparalleled fax reliability your users will love.
Unified Mobile is a customizable, softphone application supporting voice and messaging, across multiple platforms. The solution is highly flexible, with over 100 features available. Unified Mobile also provides robust support and regular updates to ensure compatibility and security.
Unified Mobile is designed for reliability, with support for push notifications to reduce battery drain and ensure important notifications are never missed. The softphone is compatible with nearly all Android and iOS devices.
Unified Texting provides a comprehensive SMS/MMS messaging solution with a user-friendly interface consisting of a front-end Chat panel for messaging and a back-end Admin panel for configuration. Users have access to personalized settings, while administrators with appropriate permissions can manage operator or account-level settings. The User Guide outlines the process for setting up and configuring Unified Texting, including adding service providers, creating accounts, applying business hours, adding users and channels, and utilizing features like the Email-to-SMS/SMS-to-Email gateway, email notifications, custom fields, and restricted views.
Unified Texting also provides specific setup instructions complying with 10DLC registration and legal requirements when sending automated or unsolicited messages. Additionally, the document addresses troubleshooting SMS and MMS delivery receipt errors, which are generated by the user’s carrier and displayed within the Unified Texting interface.
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