White Label Platform

Unified Portal
Unified Desktop
Unified Faxing
Unified Mobile
Unified Texting

Unified Portal

Unified Portal provides a user-friendly interface for managing common PBX functionality. The dashboard gives an overview of users, devices, phone numbers, and conference bridges. Key features include assigning direct-dial numbers to users, purchasing and porting numbers, and managing spare numbers. Users can be added individually and organized into groups for departments like sales or marketing. For each user, Unified Communications features like find me/follow me, call forwarding, voicemail, faxing, call recording, and hot desking can be enabled.

Unified Portal utilizes wizards to easily create a new account or set up a main company number with customizable office hours, holiday schedules, and call handling using a virtual receptionist. SIP devices from supported manufacturers can be auto-provisioned by entering the MAC address. Voicemail management includes options like PINs, greetings, recipients, announce-only mode, and transcription. System-wide feature codes can be mapped to familiar keys for functions like call parking and intercom. Finally, detailed call logs help diagnose any call delivery issues that may arise.

Unified Desktop

Unified Desktop is a comprehensive Unified Communications desktop application, featuring Workspaces and Apps. Workspaces, such as Phone, Contacts, Conferences, and Faxes, are core features that remain updated in the background. Users can access and manage these workspaces easily via the Dock Menu. Apps like Call Center Pro, Conference Manager, and Screenpops are also available.

Unified Desktop allows for customization of the Dock Menu, allowing users to pin up to four Workspaces and Apps for quick access. User preferences, such as Dark Mode and Call Forwarding settings, and features like a built-in Webphone, can be used within any Workspace. Additionally, it covers user management functions, including personal information updates, privacy settings, voicemail-to-email functionality, and various call management features like muting, holding, transferring, and initiating video calls or screenshares. Regular updates are delivered automatically, ensuring that users always have the latest features and improvements.

Unified Faxing

Unified Faxing provides a suite of document management tools designed to improve business faxing by enhancing security, reducing paper waste, and streamlining document processes.

Unified Faxing is a secure and reliable enterprise HIPAA-compliant cloud fax management solution, SOC2 certified, and Sarbanes Oxley Compliant. Unified Faxing is designed for organizations handling highly sensitive information and operating in regulated environments. Unified Faxing has a number of built-in security features to keep your data safe and help keep your organization regulatory compliant. Our robust network infrastructure delivers unparalleled fax reliability your users will love.

Unified Mobile

Unified Mobile is a customizable, softphone application supporting voice and messaging, across multiple platforms. The solution is highly flexible, with over 100 features available. Unified Mobile also provides robust support and regular updates to ensure compatibility and security.

Unified Mobile is designed for reliability, with support for push notifications to reduce battery drain and ensure important notifications are never missed. The softphone is compatible with nearly all Android and iOS devices.

Unified Texting

Unified Texting provides a comprehensive SMS/MMS messaging solution with a user-friendly interface consisting of a front-end Chat panel for messaging and a back-end Admin panel for configuration. Users have access to personalized settings, while administrators with appropriate permissions can manage operator or account-level settings. The User Guide outlines the process for setting up and configuring Unified Texting, including adding service providers, creating accounts, applying business hours, adding users and channels, and utilizing features like the Email-to-SMS/SMS-to-Email gateway, email notifications, custom fields, and restricted views.

Unified Texting also provides specific setup instructions complying with 10DLC registration and legal requirements when sending automated or unsolicited messages. Additionally, the document addresses troubleshooting SMS and MMS delivery receipt errors, which are generated by the user’s carrier and displayed within the Unified Texting interface.

Don't Just Take Our Word For It

We’ve won the MSPAlliance MVP award twice for our dedication to helping our partners succeed. Here’s what they have to say about working with us:

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My company was one of the first internet service providers in a large metropolitan area. For decades, we have sold all types of cloud-based services, including third-party VoIP services. Selling for commissions stopped making financial sense when we found ourselves doing all the Tier I work. Over the last year, we have installed hundreds of devices on the D3 platform and generate a substantial amount of revenue from this product. On average, we make $20 per device.

We are an MSP that serves local city government offices in the southern-midwestern states. Until this year, we didn’t have much luck with selling and supporting voice services. Since there are no financial commitments with D3UC, we decided to try VoIP one more time. It was the best decision we made all year. Our first few deals gave us profit margins of over 100%!

We’re a 10-year-old MSP located in the southwest serving small and medium businesses with infrastructure management services. The idea to sell VoIP never occurred to us until three of our customers (in one week) asked us about recommendations for cloud-based providers. We searched the internet, found D3 Unified Communications, and were able to recommend our own VoIP service to our customers for the first time.

We provide technology services in the northeast region and were hesitant to add a voice solution because of limited resources. Looking back, we should have adopted this sooner as it is the most profitable service we offer.

Shortly after becoming a D3 MSP, one of my customers called me on a Friday in a panic. He and some of the other partners had a falling out with the owners of the firm and decided to start their own practice. We brought them into our conference room on Saturday and – while we ate lunch – provisioned a new phone for everyone and set up the main phone number, virtual attendant, and conference bridge for the new law firm. Then we sent everyone home to plug their phones into their home internet connections. On Monday morning, they were open for business, taking calls as a new law firm, and three-digit-dialing each other among their homes.

We are a multi-service MSP serving the Latino community on the east coast. D3 has been our trusted voice provider since 2014 when we created our new VoIP subsidiary. Our customers are completely satisfied with the reliability of the platform and the features that make them look like a Fortune 50 company.

My wife and I own a MSP on the east coast and primarily provide tech services to small businesses. The last hurricane that blew through here destroyed one of our customer’s premise-based PBX systems. They were without phone service for several days before contacting us. We had them up and running in a few hours with our new cloud-based voice offering. Thank you to D3UC for having a risk-free agreement in place for small MSPs like ours.

When D3 told my partner and me that we could provide phone service to our customers, I was a little skeptical. As a two-person MSP, I really didn’t think we had the resources to support VoIP. Well, I was wrong! We’ve managed to put almost 100 devices on the platform this year, and we have many more deals in the pipeline already for the new year.

As the owner of a small MSP, I wanted to add a voice solution to our offering, but my techs were reluctant. I sat for a short demo of the D3 system and was impressed with the ease of use (among other things like the features, call quality, and the team). After convincing my guys how simple it was to set up a user and device, they wanted to see it in action. Well, I’m happy to say that my techs are onboard and have taken the lead with the whole product solution.

With wholesale pricing, partnering with D3UC was very beneficial for my own business. Many of my helpdesk employees are overseas but using devices connected to the platform gives the illusion that they are U.S.-based. Additionally, we’re enjoying watching the deposits in our bank account.

We started our company in 2016 when the company we worked for refused to sell a voice solution. About two days after finding D3UC, they helped us get our first customer on the platform with a few hours’ notice. When they say that they’re willing to help with the first install, they mean it!

We originally sold one of the top VoIP solutions and made good commissions for many years. When we met Chuck in 2015 and realized we could be making profit margins of at least 50% and probably more, we made the switch. The platform includes all the functionality and reliability of our previous provider, and we’re making a lot more money!

Our MSP is one of the largest in the northeast. We specialize in providing data services to companies with multi-location offices. We signed up with D3 in 2016 and were immediately approached by one of our biggest customers (300+ phones) wanting to migrate from their PBX to a cloud-based solution. We were able to save them money while still making our margins.

 

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