Despite the fact that the global VoIP market share is expected to grow at a CAGR of 3.1% between now and 2024, MSPs may still be met with resistance when bringing internet-based voice systems to customers – hosted or not. 

For many small businesses, the big concern is having their phones tied to the internet. If an internet outage takes down both their connectivity and their phone system, it’s a huge blow to any business trying to keep up with larger competitors. 

The MSP’s job is to educate these businesses about the benefits of VoIP and hosted VoIP – emphasizing that today’s VoIP service has redundancy and business continuity measures built in. Here’s how to turn those VoIP skeptics around. 

What Your Customers Need to Know About Their Hosted VoIP Service

Cloud-based platforms don’t have the same limitations as traditional phone systems. Yes, a phone connected through the internet will be affected if there’s an internet outage, but hosted VoIP systems have measures in place to prevent loss of service. Your customers should be reassured that their hosted VoIP system: 

• Has redundancy. If there’s an internet outage, hosted VoIP service can be routed to designated cell phones so that service is maintained without interruption. Users of these phones will be able to make and receive calls as if they were sitting in the office. Hosted VoIP features such as voicemail to email also ensure that the intended recipients receive their messages regardless of the status of the internet connection.
• Has business continuity protection. Because of the cloud-based nature of hosted VoIP service, your customers can stay connected even in the event of a natural disaster. If an event more severe than a minor interruption to internet service occurs, phones can be relocated with the rest of the office to any location with an internet connection. Any important information (saved settings or voicemails, for instance) will still be intact even after the phones themselves have been relocated.

Educate your customers on the redundancy capabilities of VoIP systems to remove fear of the internet as a barrier to adoption. Small businesses won’t have to worry about shutting down completely if there’s an internet outage of any kind.

When you sell D3UC’s white-labeled hosted VoIP system to your customers, they get a fully redundant solution, and you get the resources and tools you need to install new systems and provide superior support. We’re here to provide you with answers when you’re met with resistance in the sales process. Contact D3UC and start generating more recurring revenue today.