Businesses’ priorities are shifting in 2021 as a result of the events of the past year. As employees have shifted – perhaps permanently – to remote work, the need for cloud-based communication and collaboration tools has far surpassed any previous interest in infrastructure upgrades and premise-based systems.
What does this mean for MSPs looking to remain competitive in 2021? In order to address your customers’ current needs – and grow your business in the process – you need to start selling unified communications as a service (UCaaS).
A New Sales Approach for MSPs
Your customers have had to pivot their technology priorities over the past year, and your MSP sales approach needs to change as well. While some of your customers’ pain points are evergreen – maintaining security, staying flexible, following through on digital transformation plans – the biggest one for 2021 is supporting remote workers’ productivity. MSPs need to be able to meet the following needs, and quickly:
- Productivity and efficiency – from anywhere. Your customers all share the goal of ensuring their employees have the tools they need to successfully do their jobs from wherever they are. A key component of this is communication. A business that can’t efficiently communicate internally or with customers loses its competitive edge. This is your opportunity to lead your sales conversations with cloud voice. If a company hasn’t made the move to cloud-based communications, they need to know they can’t wait any longer.
- Effective remote collaboration. UCaaS enables businesses to collaborate effectively through voice, chat, messaging, audio or video conferencing, and a host of other features. For companies with remote workers, these capabilities aren’t just nice to have – they’re essential. Remote workers need to be able to access the same collaboration features they had on premises from wherever they are. That’s where UCaaS comes in
- A reliable, fully-supported communication platform. The last thing you need is to sell a communication platform that doesn’t come with provider support. Unless you’re an expert in cloud voice solutions, chances are you won’t have the expertise to troubleshoot if your customers experience problems. With D3UC’s white-labeled UCaaS solution, we teach you how to provide Tier 1 support to your customer while taking care of the Tier 2 and Tier 3 support at no charge to you; so you – and your customers – have the assurance any issues that arise are quickly and correctly addressed.
Partner With D3UC for Success in 2021
Your job as an MSP in the year ahead is to ensure your customers are equipped with solutions that help them thrive in the new business environment. Your competitors know this too, which means you need to stand out to get ahead. When you offer solutions like UCaaS that enable your customers – and their remote workers – to succeed, you build the credibility you need to help your business grow.
Not all UCaaS providers are created equal, so it’s important to choose a partner that’s aligned with your priorities and your customers’ needs. When you partner with D3UC, we give you all the resources and support you need to market, sell, implement, and service our solution. You set your own price and build your brand’s credibility by selling in your name.
Lead your sales conversations with cloud voice in 2021. Your customers need UCaaS, and with D3UC, you can offer them a solution that will solve their major pain points today! Ready to get started selling UCaaS? Contact D3UC today.