When you join the D3UC family, your account support representative is your point of contact with our company.
Your account support representative is responsible for:
- Getting you familiarized with features and functions of the D3 platform
- Assisting you in selling phone & unified communications services to your customers
- Training you on D3’s methods, processes, procedures and best practices for providing comprehensive support to your customers
- Sharing templates for promotional material, marketing content and sales presentations
- Providing you with industry knowledge and competitive information
As part of our commitment, the D3UC technical support team is dedicated to educating and training MSPs in providing Tier 1 support for any phone and UC issues. Additionally, we are responsible for Tier 2 & Tier 3 technical support for any phone and UC issues outside the customers’ firewall.
The technical support team will:
- Proactively monitor the D3UC platform and services
- Respond to trouble tickets and maintain communications until issues are resolved
- Notify MSPs regarding scheduled maintenance periods