It’s your job to educate customers on #hostedVoIP. To make that job easier, this article details our advice on overcoming resistance to #cloudvoice adoption.
Cloud Voice Adoption Is Growing.
From 2021-2026, the VoIP service market is forecasted to grow at a compound annual growth rate (CAGR) of 3.8%. Despite this impressive growth, many MSPs are still met with resistance when bringing internet-based voice systems to customers, whether they’re hosted or not. Perhaps the main reason for this is that many small businesses are concerned about having their phones tied to the internet.
They’re worried that an internet outage can shut down both their connectivity and their phone system. To be fair, that would be a huge blow to any business trying to keep up with larger competitors. As an MSP, your job is to educate these businesses about the benefits of VoIP and hosted VoIP. It’s crucial to emphasize that current VoIP service has built-in redundancy and business continuity measures. Here’s what you can say to turn those VoIP skeptics into VoIP believers.
How To Sell VoIP To Skeptical Customers.
It’s important to communicate to potential customers that cloud-based platforms don’t have the same limitations as traditional phone systems. While it’s true that a phone connected through the internet will be affected if there’s an internet outage, it’s also true that hosted VoIP systems have measures in place to prevent loss of service.
There are two main aspects of hosted VoIP service you should highlight. These are:
VoIP Systems Have Built-In redundancy
During an internet outage, hosted VoIP service can be routed to designated cell phones so that service is maintained without interruption. Users of these phones can make and receive calls as though they were sitting in the office. Hosted VoIP features such as voicemail to email also make sure that the intended recipients receive their messages regardless of the status of the internet connection.
VoIP Systems Have Business Continuity Protection
The cloud-based nature of hosted VoIP service allows customers to stay connected through all sorts of circumstances, even in the event of a natural disaster. If a severe interruption to internet service occurs, phones can be moved with the rest of the office to any location with an internet connection. Any important information, such as saved settings or voicemails, will still be intact even after the phones themselves have been relocated.
Sell Cloud Phones With D3UC.
By educating your customers on the redundancy capabilities of VoIP systems, you can significantly increase your sales numbers. With proper education, you can alleviate your customers’ fears and worries and remove these barriers to adoption. With hosted VoIP services, small businesses don’t have to worry about shutting down completely if there’s an internet outage.
When you sell D3UC’s white-labeled hosted VoIP system to your customers, they get a fully redundant solution, while you get the resources and tools you need to install new systems and provide superior support. And we’re happy to provide you with answers when you’re met with resistance to cloudvoice adoption. Contact D3UC and start generating more recurring revenue today.
