The best way to operate a work from home (#WFH) system is still relevant, and if your customers need #remotework support, here’s how #UCaaS can provide it.
How To Work From Home.
At the beginning of the Covid-19 pandemic in 2020, working from home became very popular. And not just popular, necessary in many cases. But as we’ve passed through the worst of the pandemic, many employees and businesses prefer to continue working from home. Facilitating this is a challenge, but it’s a challenge that UCaaS can overcome.
What Work From Home Benefits Can UCaaS Provide?
At D3UC, we offer a white-labeled UCaaS solution. It’s cloud-based, runs in three data centers, and we’ve designed it to support communications to staff in multiple locations. If staff need to collaborate, our UCaaS service can help with its conference bridge feature. This allows multiple users to dial in. There’s also a softphone for mobile devices (Bria or Zoiper) that can be added to each employee’s user.
Customers can take their desk phones home and connect them to the internet modem with an ethernet cable. If the phone is wireless, they can use their home Wi-Fi to connect it. Keep in mind, though, that most homes don’t have PoE switches, so it’s important to ensure they have a power supply for the phone.
What Does It Cost An MSP?
Cost is always a major concern for MSPs. So, what might these solutions cost? Well, a Desk phone must have a power supply and ethernet cable, or WIFi capabilities to connect to the customer’s home network. An additional softphone device costs an MSP $3 for an existing user plus $1/month for the Bria or Zoiper app.
What Should MSPs Do Next?
As an MSP, there are some next steps you can take to succeed in this endeavor. You can prepare a message for your customers to determine their needs. You can then discuss all the above points. Set a price for the new offering. Suggested retail is between $5 and $10 per user per month for adding a softphone. You can find instructions for configuring Bria and Zoiper softphones in the knowledge base Playbook.
This enables your customers to work from home and still be as productive as they were in the office. Please don’t hesitate to contact us at firstname.lastname@example.org or submit a ticket for technical questions/issues at email@example.com.